| Название курса | Код | Дни | Часы |
|---|---|---|---|
| ITIL Service Offerings and Agreement (SOA) | SOA | 5 | 40 |
| ITIL Operations Support and Analysis (OSA) | OSA | 5 | 40 |
| ITIL Service Transition, Build and Support (RCV) | RCV | 4 | 32 |
| ITIL Planning, Protection and Optimization (PPO) | PPO | 4 | 32 |
| Название курса | Код | Дни | Часы |
|---|---|---|---|
| ITIL-2011 Intermediate: Service Strategy (SS) | SS | 3 | 24 |
| ITIL-2011 Intermediate: Service Design (SD) | SD | 3 | 24 |
| ITIL-2011 Intermediate: Service Transition (ST) | ST | 3 | 24 |
| ITIL-2011 Intermediate: Service Operation (SO) | SO | 3 | 24 |
| ITIL-2011 Intermediate: Continual Service Improvement | CSI | 3 | 24 |
